FAQs

What does it cost to stay at Jetty Road Retreat?

Our smaller cabins are priced from $300-$450 per night, dependant on the time of year. Price includes up to 5 guests plus all booking, service, linen and cleaning fees. Our larger cabin (Cabin 3) is priced from $350-$475 per night, and can sleep up to 6 guests.

What is the minimum night stay?

The minimum night stay is 2 nights. Long weekends and VIC school holidays have a 3 night minimum, Melbourne Cup and Easter long weekends have a 4 night minimum, and late December/mid Jan is a 7 night minimum. Exceptions to this may apply where a shorter stay is available between bookings.

Which cabin has the best view?

Each of the four cabins offer breathtaking views over the Gippsland Lakes from the living area and deck.  Cabins 4, 5 and 6 also feature lake views from the main bedroom.

What do I need to bring?

Deluxe hotel quality bedding, sheets and towels are provided for your stay so no need to bring your own.  The cabins are self-contained, so it’s a good idea to stock up on provisions before you arrive, then simply settle in and experience the breathtaking view.  Tea and coffee provisions (including coffee pods) are provided to get your stay off to a great start, and locally made shampoo, conditioner and handwash from Nicholson River Soaps is also supplied for your stay. We can also arrange for meals to be delivered with 2 days notice. View our optional extras page for all the details.

What cooking facilities are provided?

There is a good selection of pots, pans and cooking utensils, including plasticware for outdoor dining, coffee plunger and teapot.  Kitchen basics such as foil, cling wrap, cooking oil spray, paper towel, salt and pepper are also in place for convenience.

Is there Wi-Fi?

Yes, unlimited free Wi-Fi is available at Jetty Road Retreat.

Is there good mobile phone reception?

We are situated in a rural location, so some mobile phones may not get good coverage at our Retreat, with the exception of Telstra which has a good signal.

Where is the nearest supermarket?

Lakes Entrance is under 15 minutes’ drive from our Retreat where you’ll find Woolworths, ALDI and IGA supermarkets.  If you’re traveling through Bairnsdale on your way, this is a good place to stock up before you arrive (Coles supermarket is situated on the highway, and Woolworths and ALDI are one block off the highway (turn left after McDonalds). 

Are there any shopping amenities/restaurants nearby?

There are no shops or cafes in the immediate vicinity of the Retreat. Nungurner is situated between Metung and Lakes Entrance, which provide for a range of dining options, cafes and shopping amenities within 10 or 15 minutes’ drive in either direction from our Retreat. Please be aware that as a rural area, some eateries close early, so if you're arriving late it is highly recommended to bring dinner provisions to cook or grab some dinner enroute.

Can I bring my boat?  

Yes. Our private jetty is situated directly below the cabins and is suitable for small-medium size boats.  Larger vessels can use the public jetty situated adjacent to this.  Please let us know at time of booking if you’ll be bringing a boat. Boat trailers can generally be parked on site at Jetty Road Retreat in the visitor parking bay.

Do I need to book in advance if we wish to use the kayaks?

No. We have a range of single and double kayaks available for guest use, with paddles and life vests also supplied.  Kayaks can be used on a first come, first served, basis, and are kept on the little beach below our cabins.

Are any of the cabins wheelchair accessible?

No.  Cabin 5 provides the best access with minimal steps. Our sister property, Country House Retreat, is wheelchair accessible and offers a range of mobility aids.

Are pets permitted at Jetty Road Retreat?

Generally no, as there is no fencing or infrastructure for pets. During our low season (June-August) pets may be permitted at owners discretion.  Please contact us to discuss before you book.  Country House Retreat welcomes pets year-round.

Is there a Reception area and/or how do I access the cabin when I arrive?

We don’t live directly on-site but are close by if you require any assistance during your stay.  Access to your accommodation is via key-safe, with details provided to you 7 days prior to your arrival.

What does it cost to stay at Country House Retreat?

This beautiful holiday house is priced from $600-$900 per night, dependant on the time of year. Price includes up to 10 guests plus all booking, service, linen and cleaning fees. 

What is the minimum night stay?

The minimum night stay is 2 nights. Long weekends and VIC school holidays have a 3 night minimum, Melbourne Cup and Easter long weekends have a 4 night minimum, and late December/mid January is a 7 night minimum. Exceptions to this may apply where a shorter stay is available between bookings.

Will I have exclusive access to the property during my stay?

Yes.  Country House Retreat, and the grounds surrounding the property, are yours to enjoy exclusively throughout your stay.

Do I need to bring wood for the pizza oven/outdoor fire pit?

No.  A supply of wood is provided for your stay.  Kindling/additional wood can be sourced from the bush located at the rear of the property if required.

How do I use the pizza oven?

Instructions are provided in the guest information folder.  If you’re planning to use the pizza oven it’s best to light it several hours in advance (eg, mid afternoon for evening use).

What cooking facilities are provided?

There is an extensive range of quality cookware, serving dishes and appliances (slow cooker, sandwich press, electric frypan, Weber Family Q), plus plasticware for outdoor dining.  
Kitchen basics such as foil, cling wrap, paper towel, cooking oil spray, salt and pepper and herbs and spices are also in place for convenience.

Is there Wi-Fi?

Yes, unlimited free Wi-Fi is available at Country House Retreat.

Is there good mobile phone reception?

We are situated in a rural location, so some mobile phones may not get good coverage at our Retreat, with the exception of Telstra which has a good signal.

Where is the nearest supermarket?

Lakes Entrance is under 15 minutes’ drive from our Retreat where you’ll find Woolworths, ALDI and IGA supermarkets.  If you’re traveling through Bairnsdale on your way, this is a good place to stock up before you arrive (Coles supermarket is situated on the highway, and Woolworths and ALDI are one block off the highway (turn left after McDonalds). 

Are there any shopping amenities/restaurants nearby?

There are no shops or cafes in the immediate vicinity of the house. Nungurner is situated between Metung and Lakes Entrance, which provide for a range of dining options, cafes and shopping amenities within 10 or 15 minutes' drive in either direction from the property. Please be aware that as a rural area, some eateries close early, so if you're arriving late it is highly recommended to bring dinner provisions to cook or grab some dinner enroute.

Is the property wheelchair accessible?

Country House Retreat has a wheelchair ramp and one accessible bathroom.  We also provide a range of mobility aids for guest use. Please refer to our Access Guide for further information.

Are pets permitted at Country House Retreat?

Well behaved pets are welcomed and well catered for at Country House Retreat.  The property is securely fenced and has a wire/chain run within the fenced area. Pets that are used to being indoors are permitted inside the house, excluding bedrooms and carpeted areas.

Is there ample parking?

There is plenty of parking space for cars and trailers, including two undercover bays.

Are there any farm animals at the Retreat?

Country House Retreat is situated adjacent to our working farm.  As such there may be cattle and sheep grazing nearby during your stay.  Our sheep keep the grass down in the driveway, so gates may need to be closed after use. Pets are not permitted to chase the livestock.

We understand you may have some questions regarding your stay, so here are some answers to those frequently asked CO-VID 19 questions below.

Can I be close to my family/friends, but distant from others at your Retreat?

All of our properties are self contained, this means a contactless arrival and stay should you wish. We often try to stop by during your stay to ensure you have everything you need, and are just a phone call away if you need assistance whilst you’re here. We clean the accommodation ahead of your stay, not throughout, so you can enjoy your private oasis without interruption.
 
Our beautiful secluded hamlet of Nungurner is a heady mix of gentle rolling farm hills and wide open waterways and landscapes. Being undiscovered has it perks and allows you to explore with very little contact with locals or other guests should you prefer.
 
Country House Retreat is exclusively your private farm house throughout your stay, set on 50 acres of surrounding pastures and bush.
 

How clean are the shared facilities?

Jetty Road Retreat has only one communal area which is the laundry space, where the washing machines, DVD’s and kayak paddles & lifejackets are stored. One guest is permitted to use the space at a time. We have installed cleaning equipment to be used before and after use of the kayak equipment. Signage is provided to ensure these guidelines are enforced.

How clean is the accommodation?

We have completed a CO-VID Safe plan to ensure we have the knowledge, skills and equipment to provide our guests and staff with a safe environment. All accommodation is given a thorough clean by professional cleaning staff in between visits. This includes disinfecting all contact surfaces.  All linen is laundered offsite at a commercial laundry. Guests are provided with a personal hand sanitiser on arrival.  In addition we have installed extra anti-bacterial wash in the kitchens at each Retreat.
  

Does Jetty Road Retreat & Country House Retreat have any official accreditation to be COVIDsafe?

Thanks to some well spent time in ISO we have up-skilled and trained our teams to be a COVID-CLEAN business. We take guest and staff safety very seriously, and are committed to providing you with a clean and safe Retreat to enjoy some down time, away from the maddening crowds, surrounded by nature.